What information we collect when you make an enquiry
When you contact us for a quotation, site measure or service enquiry, we may collect your name, contact details, physical address, email address, telephone number and any information needed to prepare a quotation or carry out work. If you send photographs, plans or measurements, those files may also form part of your record.
We collect this information directly from you, from your representative, or from documents shared during the normal course of a project. We only ask for information that is relevant to the service requested.
How we use personal information in our day-to-day work
We use personal information to respond to enquiries, prepare quotations, schedule site visits, manufacture items, arrange installation and manage after-sales support. We may also use it to keep records of payments, warranties, maintenance requests and project history.
- To provide a quotation or technical recommendation
- To arrange measuring, fabrication and installation
- To communicate about timelines, access and safety requirements
- To handle accounts, invoices and payment follow-up
- To maintain records for quality control and legal compliance
When we share information with others
We do not sell personal information. We may share it only where necessary to complete a project, meet a legal duty or manage our business operations. This can include sharing with installers, technicians, administrative staff, suppliers or service providers who assist with delivery, transport, communications or record keeping.
Where another party processes information on our behalf, they are expected to keep it confidential and use it only for the agreed purpose. Information may also be disclosed if required by law, a court order or a lawful request from a public authority.
Storage, security and retention of records
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or unlawful disclosure. Records may be stored in paper form, on office systems or in secure electronic files used for administration and project management.
- Access is limited to staff who need the information for their work
- We keep records only for as long as needed for the purpose collected
- Some records must be kept longer for tax, accounting or legal reasons
- When information is no longer needed, we delete or destroy it safely
Your rights under POPIA
You may ask us to confirm whether we hold your personal information and request access to it. You may also ask us to correct, update or delete certain information where this is allowed by law. If you no longer want marketing messages from us, you may request that we stop sending them.
To protect your privacy, we may ask for proof of identity before acting on a request. Some information cannot be deleted immediately if we are legally required to keep it or if it is needed for an active project.
Cookies, website enquiries and contact details
When you send us an enquiry through our website or by email, we may receive the details you provide so that we can respond and follow up. Basic technical information may also be recorded by the website hosting and communication systems used to keep the service working properly.
If you have any questions about this policy or want to exercise your rights, please contact us at projects@sisonkemanufacturing.co.za. The operator responsible for this privacy policy is Astros Marketing (Pty) Ltd, acting on behalf of Sisonke Stainless. Where needed we may ask for reasonable time to investigate and respond.